Tethernet Support Services
Tethernet offers expert-level support on all of its products with two levels of support plans to fit your needs.

Silver Support
Our entry-level support program includes:

• Automated product update service
  For an annual fee you can keep your Tethernet appliance updated with the latest features and enhancements, all downloaded electronically directly to your hardware
• Technical Support
  Access to technical support via. phone and email during business hours (9am - 6pm Pacific time)

Gold Support
If you require a higher level of support our gold support program includes:

• Automated product update service
  For an annual fee you can keep your Tethernet appliance updated with the latest features and enhancements, all downloaded electronically directly to your hardware
• Priority Technical Support
  Priority access to technical support via. phone and email during business hours (9am - 6pm Pacific time)
• Extended hardware warranty
  By purchasing an extended hardware warranty you ensure that you can get your system repaired or replaced in the unlikely event of a hardware failure. Extended hardware warranties are relatively inexpensive and provide that extra level of insurance you need.